Complaints Process

  • Complaints Process
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If you are unhappy with our service

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

Quilter Financial Planning Complaints Department

SUNDERLAND
SR43 4JR

Email: QFPcomplaints@quilter.com
Tel: 0808 171 2626

You can find more information by visiting the Quilter Financial Planning website: Quilter Financial Planning 

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service(www.financial-ombudsman.org.uk)

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Where we are

157 Spendmore Lane, Coppull, PR7 5BY

Company address: Infinite Financial Services Limited, 157 Spendmore Lane, Coppull, Chorley, PR7 5BY.
T: 01257 733012 - E: info@infinite-fs.co.uk

Infinite Financial Services Ltd is an Appointed Representative of Quilter Mortgage Planning Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales, Company No: 07236201. Registered address: as above.

The guidance and/or information contained within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK.

Approver Quilter Mortgage Planning Ltd 29/11/2024.

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